All Systems Operational
chat.olark.com   ? Operational
90 days ago
99.97 % uptime
Today
Chatbox   ? Operational
90 days ago
100.0 % uptime
Today
Website   ? Operational
90 days ago
99.99 % uptime
Today
API   ? Operational
90 days ago
99.99 % uptime
Today
File Upload hosting server   Operational
90 days ago
100.0 % uptime
Today
Integrations   ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers   ? Operational
90 days ago
100.0 % uptime
Today
Operator messages   ? Operational
90 days ago
100.0 % uptime
Today
Transcripts   Operational
90 days ago
99.97 % uptime
Today
Visitor messages   ? Operational
90 days ago
100.0 % uptime
Today
Visitor details   ? Operational
Payment provider   ? Operational
Slack Integration   Operational
Slack Connections   Operational
Slack Login/SSO   Operational
Slack Notifications   Operational
Slack Messaging   Operational
SendGrid SMTP   Operational
Help Scout Help Desk API   Operational
Desk API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - This incident has now been resolved - thanks for your patience!
Jul 17, 16:46 EDT
Update - We are continuing to monitor for any further issues.
Jul 17, 16:13 EDT
Monitoring - Our service provider is back online and things are returning to normal. If you have any issues logging back into chat, do let us know. Thanks for bearing with us!
Jul 17, 15:59 EDT
Update - We have confirmed an issue with an upstream service provider which is affecting a significant number of sites. We will let you know as soon as we know more. Thanks for your patience!
Jul 17, 15:38 EDT
Identified - We are continuing to investigate our current service interruption. There appears to be some issues with upstream service providers. We will keep this updated as the situation develops.
Jul 17, 15:32 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jul 17, 15:18 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 17:00 EDT
Investigating - We've received reports that some users are having difficulty logging in to their Olark dashboard and chat console. We're investigating now. Please come chat with us if you are unable to log in after multiple attempts.
Jul 9, 10:33 EDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.