All Systems Operational
chat.olark.com   ? Operational
90 days ago
99.98 % uptime
Today
Chatbox   ? Operational
90 days ago
100.0 % uptime
Today
Website   ? Operational
90 days ago
99.99 % uptime
Today
API   ? Operational
90 days ago
99.99 % uptime
Today
File Upload hosting server   Operational
90 days ago
100.0 % uptime
Today
Integrations   ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers   ? Operational
90 days ago
100.0 % uptime
Today
Operator messages   ? Operational
90 days ago
100.0 % uptime
Today
Transcripts   Operational
90 days ago
99.97 % uptime
Today
Visitor messages   ? Operational
90 days ago
100.0 % uptime
Today
Visitor details   ? Operational
Payment provider   ? Operational
Slack Integration   Operational
Slack Connections   Operational
Slack Login/SSO   Operational
Slack Notifications   Operational
Slack Messaging   Operational
SendGrid SMTP   Operational
Help Scout Help Desk API   Operational
Desk API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018
Resolved - This incident has been resolved.
Aug 16, 13:49 EDT
Monitoring - We have restarted some components and can see that the slack integration is now working correctly again. Thanks for your patience! If you are still having problems setting yourself online, we recommend using the "reset" command in the slack integration and trying again.
Aug 16, 11:57 EDT
Investigating - We are currently investigating an issue with our slack integration which is preventing people from setting themselves online or sending messages. We will update you with more as soon as we can. In the meantime, we would recommend that you use http://chat.olark.com if you are having an issue with chatting via slack. Thanks for understanding!
Aug 16, 11:25 EDT
Aug 15, 2018
Resolved - This incident has been resolved.
Aug 15, 23:26 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Aug 15, 22:10 EDT
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.