All Systems Operational
chat.olark.com ? Operational
90 days ago
99.9 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
99.9 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019
Completed - The scheduled maintenance has been completed.
May 21, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 EDT
Scheduled - We will be undergoing maintenance during this period. Agents may be involuntarily disconnected from the agent console during this window.
May 14, 11:54 EDT
May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - This incident has been resolved.
May 17, 15:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 13:52 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 17, 13:12 EDT
May 16, 2019
Resolved - This incident has been resolved.
May 16, 09:27 EDT
Monitoring - We may have spoken too soon. An outage knocked us offline again briefly. We've recovered again but we'll continue to monitor and update as we know more.
May 16, 00:43 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 16, 00:29 EDT
Resolved - A widespread server interruption caused Olark to go offline briefly. Our provider is back up and so are we.
May 16, 00:18 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 16, 00:09 EDT
May 15, 2019

No incidents reported.

May 14, 2019
Resolved - This incident has been resolved.
May 14, 13:44 EDT
Monitoring - We had a brief period where chat widgets weren't loading on some sites. We've recovered but will continue to monitor, just in case.
May 14, 11:09 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 14, 10:39 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.