All Systems Operational

Uptime over the past 90 days. View historical uptime.
chat.olark.com Operational
90 days ago
99.78 % uptime
Today
Modern Olark Agent Console (app.olark.com) Operational
90 days ago
100.0 % uptime
Today
Chatbox Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Jabber servers Operational
90 days ago
100.0 % uptime
Today
Operator messages Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages Operational
90 days ago
100.0 % uptime
Today
Visitor details Operational
Payment provider Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Olark Mobile App (BETA) Operational
Olark Bots Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Olark Classic maintenance window Aug 8, 2026 21:00-22:15 PDT

We'll be making some infrastructure updates to the Olark Classic chat console (chat.olark.com). During this scheduled window, chat.olark.com will be unavailable. We'll update the status here when the maintenance is complete.
Posted on Aug 03, 2026 - 09:50 PDT

Aug 7, 2026

No incidents reported today.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Bot and chat interruption
Resolved - This incident has been resolved.
Aug 5, 16:00 PDT
Monitoring - System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.
Aug 5, 15:03 PDT
Identified - We've identified the cause of the issue and are implementing a fix now.
Aug 5, 14:57 PDT
Update - We are continuing to investigate this issue.
Aug 5, 14:10 PDT
Investigating - We've detected an issue with bot responses and are investigating. We'll update here as we know more.
Aug 5, 14:02 PDT

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

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