All Systems Operational
chat.olark.com ? Operational
90 days ago
99.92 % uptime
Today
Chatbox ? Operational
90 days ago
99.92 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Image file upload (Kraken.io) ? Operational
Kraken.io Kraken.io Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Resolved - This incident has been resolved.
Sep 16, 23:54 EDT
Monitoring - We've recovered from the chatbox and dashboard loading issue we were experiencing earlier. We're continuing to monitor this situation closely.
Sep 16, 16:26 EDT
Update - We're still working to identify the cause of chatboxes and dashboard not loading. We'll continue to update as we have additional information.
Sep 16, 13:29 EDT
Update - We've received reports of some chatboxes and dashboards not loading. We're investigating now and will update as soon as we know more.
Sep 16, 10:52 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Sep 16, 10:42 EDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - This incident has been resolved.
Sep 11, 14:46 EDT
Monitoring - We've recovered from this interruption and chatboxes are loaded again, expected. These interruptions appear to be caused by an upstream provider service interruption. We're continuing to monitor the situation and will provide updates as we have them.
Sep 11, 12:51 EDT
Update - We're investigating the cause of chatboxes not loading on some sites. We'll provide an update as soon as we know more.
Sep 11, 12:38 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Sep 11, 12:34 EDT
Sep 10, 2020
Resolved - This incident has been resolved.
Sep 10, 19:21 EDT
Monitoring - Chatboxes are now loading again, as normal. We believe a network interruption caused this issue. We'll continue to monitor closely.
Sep 10, 18:36 EDT
Update - We're currently seeing some chatboxes not load on sites and dashboards may be loading slowly. We're investigating now and will update as soon as we know more.
Sep 10, 17:47 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Sep 10, 17:44 EDT
Sep 9, 2020

No incidents reported.

Sep 8, 2020
Resolved - Chatboxes are now loading reliably on every page load, as expected. Service changes deployed earlier this morning were found to be the cause; the deploy was rolled back and we're back to normal.
Sep 8, 15:14 EDT
Investigating - We're investigating reports that chatboxes are intermittently not loading on websites on every page load. We'll update here as soon as we know more.
Sep 8, 13:23 EDT
Sep 7, 2020

No incidents reported.