Olark Live Chat Status

All Systems Operational

Chatbox Operational

Website Operational

Transcripts Operational

API Operational

chat.olark.com Operational

Jabber servers Operational

Visitor messages Operational

Operator messages Operational

Visitor details Operational

Integrations Operational

Stripe API Operational

File Upload hosting server Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 22, 2017

No incidents reported today.

Jun 21, 2017

Incident Alerted

Resolved - After performing some maintenance tasks and a period of monitoring, our systems are now restored to fully functional. We appreciate your patience. Thank you!
Jun 21, 14:59 EDT

Monitoring - We are seeing that our systems are returning to normal but are monitoring the situation before we give the all clear.
Jun 21, 13:13 EDT

Update - We've needed to restart a few of our components. Users might experience delayed messages, or the chatbox not loading on your page.
Jun 21, 12:09 EDT

Update - We've had a few reports of operators not being able to login to chat.olark.com. Our engineers are aware and currently investigating the issue.
Jun 21, 11:38 EDT

Investigating - We’ve detected some unusual system activity and have notified the Olark engineers. We’ll update with more specific details soon.
Jun 21, 11:32 EDT

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.

Jun 8, 2017

Incident Alerted

Resolved - Our systems look like they are stable and the issue has resolved. Thanks for your patience while we got this sorted!
Jun 8, 16:17 EDT

Monitoring - Our systems look like they have returned to normal. We are just monitoring the situation but operators should no longer experience missing any messages.
Jun 8, 16:07 EDT

Update - We've had a few reports of operators missing messages and some operator presence issues. We are currently investigating the situation and will be updating as we get more details.
Jun 8, 15:46 EDT

Investigating - We’ve detected some unusual system activity and have notified the Olark engineers. We’ll update with more specific details soon.
Jun 8, 15:39 EDT