Experiencing Issues with Slack Messaging

Uptime over the past 90 days. View historical uptime.
chat.olark.com Operational
90 days ago
100.0 % uptime
Today
Modern Olark Agent Console (app.olark.com) Operational
90 days ago
100.0 % uptime
Today
Chatbox Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Jabber servers Operational
90 days ago
100.0 % uptime
Today
Operator messages Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages Operational
90 days ago
100.0 % uptime
Today
Visitor details Operational
Payment provider Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Degraded Performance
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Olark Mobile App (BETA) Operational
Olark Bots Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 16, 2026

No incidents reported today.

Aug 15, 2026

Olark Classic Maintenance Window
Completed - The scheduled maintenance has been completed.
Aug 15, 22:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:30 PDT
Scheduled - We'll be making some additional infrastructure updates to the Olark Classic chat console (chat.olark.com). During this scheduled window, chat.olark.com will be unavailable. We'll update the status here when the maintenance is complete.
Aug 13, 14:24 PDT

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Olark Classic maintenance window
Completed - The scheduled maintenance has been completed.
Aug 8, 22:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 21:00 PDT
Scheduled - We'll be making some infrastructure updates to the Olark Classic chat console (chat.olark.com). During this scheduled window, chat.olark.com will be unavailable. We'll update the status here when the maintenance is complete.
Aug 3, 09:50 PDT

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Bot and chat interruption
Resolved - This incident has been resolved.
Aug 5, 16:00 PDT
Monitoring - System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.
Aug 5, 15:03 PDT
Identified - We've identified the cause of the issue and are implementing a fix now.
Aug 5, 14:57 PDT
Update - We are continuing to investigate this issue.
Aug 5, 14:10 PDT
Investigating - We've detected an issue with bot responses and are investigating. We'll update here as we know more.
Aug 5, 14:02 PDT

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

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