Monitoring - It seems we were premature to resolving this incident. Currently, there are new reports of this issue and new status updates from our back-end providers correlate with these reports. We apologize for the inconvenience this continued incident is causing.
Oct 13, 13:40 EDT
chat.olark.com   ? Operational
90 days ago
99.98 % uptime
Today
Chatbox   ? Operational
90 days ago
100.0 % uptime
Today
Website   ? Operational
90 days ago
100.0 % uptime
Today
API   ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server   Operational
90 days ago
100.0 % uptime
Today
Integrations   ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers   ? Operational
90 days ago
100.0 % uptime
Today
Operator messages   ? Operational
90 days ago
100.0 % uptime
Today
Transcripts   ? Degraded Performance
90 days ago
100.0 % uptime
Today
Visitor messages   ? Operational
90 days ago
100.0 % uptime
Today
Visitor details   ? Operational
Payment provider   ? Operational
Slack Integration   Operational
Slack Connections   Operational
Slack Login/SSO   Operational
Slack Notifications   Operational
Slack Messaging   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2017

No incidents reported today.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017
Resolved - Our engineers resolved the issue with the transcripts page. You should be able to access transcripts with no issue. Thanks for your patience.
Oct 16, 16:30 EDT
Identified - Some customers have reported not being able to load the transcripts page. Our engineering team is aware of the issue and is working to resolve it as soon as possible. Thanks for the patience!
Oct 16, 13:46 EDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - After monitoring this incident, we show that the issue has been resolved by our back-end provider. All Olark assets should now be accessible to our customers in the APAC region. Thank you.
Oct 13, 13:09 EDT
Update - Status updates from our back-end network providers point to this issue being resolved. We are waiting on confirmation and will update this incident once this is done. Thank you again for your patience.
Oct 13, 10:55 EDT
Monitoring - We have had reports of degraded service in the APAC region due to ongoing issues being experienced by one of our back-end network providers. We are currently monitoring the issue and will update when there is a change in the status. Thank you for your patience.
Oct 12, 15:25 EDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.