All Systems Operational
Uptime over the past 90 days. View historical uptime.
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
99.33 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
99.33 % uptime
Today
Visitor details ? Operational
Beta Olark Agent Console (app.olark.com) ? Operational
90 days ago
100.0 % uptime
Today
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Olark Mobile App (BETA) ? Operational
Olark Copilot Automation Bots Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Olark systems maintenance Dec 20, 2024 18:00-19:00 PST
We will be undergoing system upgrades during this window. Olark Classic users (chat.olark.com) will experience service interruptions during this window.
Posted on Dec 05, 2024 - 14:10 PST
Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Incident Alerted
Postmortem - Read details
Nov 26, 13:40 PST
Resolved - This incident has been resolved. We're working on a full investigation of the issue and causes and will publish a post-incident writeup here once complete.
Nov 25, 11:43 PST
Monitoring - We've implemented a fix for the issue with agent presence and chats being assigned when agents were set to away. Systems have recovered and agents should be free to log in and use the service as normal. We'll continue to monitor closely and update here if there are changes.
Nov 25, 09:57 PST
Update - We're continuing to investigate issues with agent presence and message delivery when agents are set to away. We'll update here as soon as we have more information.
Nov 25, 09:31 PST
Update - We're investigating issues with agent being set to away unexpectedly and receiving messages when set to away. We'll update here as soon as we know more.
Nov 25, 08:31 PST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Nov 25, 08:23 PST
Nov 24, 2024
Incident Alerted
Resolved - This incident has been resolved.
Nov 24, 20:30 PST
Monitoring - We've implemented a fix for the issue we were seeing with message delivery and systems have returned to normal. We're continuing to monitor closely.
Nov 24, 19:38 PST
Update - We're investigating reports of issues with message delivery. We'll update here as soon as we know more.
Nov 24, 19:25 PST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Nov 24, 19:12 PST
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