All Systems Operational
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
99.99 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
99.99 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 13, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 16:30 EST
Monitoring - We've identified and remedied the issue that was causing message delivery problems. We'll continue to monitor for a bit out of an abundance of caution but we're confident that chat is working as normal. Please feel free to resume chatting.
Nov 5, 16:00 EST
Update - We are getting reports of message delivery issues and are investigating now. We'll update as soon as we know more.
Nov 5, 15:49 EST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Nov 5, 15:45 EST
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019
Completed - Scheduled maintenance has been completed. Agent profile images can now be uploaded and viewed.
Oct 31, 21:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 20:30 EDT
Scheduled - We will be undergoing scheduled maintenance at this time. During this window agent profile images will not be visible and cannot be updated. Some other images may fail to load.
Oct 24, 17:37 EDT
Oct 30, 2019

No incidents reported.