All Systems Operational
chat.olark.com   ? Operational
90 days ago
99.82 % uptime
Today
Chatbox   ? Operational
90 days ago
100.0 % uptime
Today
Website   ? Operational
90 days ago
99.98 % uptime
Today
API   ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server   Operational
90 days ago
100.0 % uptime
Today
Integrations   ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers   ? Operational
90 days ago
100.0 % uptime
Today
Operator messages   ? Operational
90 days ago
99.99 % uptime
Today
Transcripts   Operational
90 days ago
99.91 % uptime
Today
Visitor messages   ? Operational
90 days ago
99.99 % uptime
Today
Visitor details   ? Operational
Payment provider   ? Operational
Slack Integration   Operational
Slack Connections   Operational
Slack Login/SSO   Operational
Slack Notifications   Operational
Slack Messaging   Operational
SendGrid SMTP   Operational
Help Scout Help Desk API   Operational
Desk API   Operational
Cobrowsing   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019
Resolved - We are confident that there are no more knock-on effects from the previous behavior and are moving this to resolved.
Jan 18, 18:25 EST
Monitoring - Looks like we're back online. The outage was caused by a 3rd party network outage, so we're continuing to monitor. You should be free to log back in and resume chat as normal.
Jan 18, 14:08 EST
Update - It looks like we're experiencing a network interruption that's causing issues loading the Olark dash and reporting as well as interrupting some chat message delivery. We're monitoring the network recovery now and will update as soon as possible.
Jan 18, 12:12 EST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jan 18, 12:05 EST
Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - This issue has been resolved, thank you for your patience.
Jan 15, 22:15 EST
Monitoring - A fix has been implemented and we're monitoring the results. We believe chat is back and you should be able to resume chatting as normal. We'll continue to monitor.
Jan 15, 17:26 EST
Update - We've received some scattered reports of users having trouble setting to available in the chat console and loading transcripts. We're investigating and will update as soon as we know more.
Jan 15, 14:25 EST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jan 15, 14:21 EST
Resolved - We've monitored the shipped fix and are confident transcripts and chat are back to fully operational for those that were affected.
Jan 15, 13:04 EST
Monitoring - We've identified the issue causing trouble chatting and loading transcripts and have implemented a fix. We're continuing to monitor this and will update again when we're confident the problem is completely resolved. Thanks for your patience!
Jan 15, 11:04 EST
Update - We're receiving scattered reports of customers being unable to load transcripts and difficulty receiving chats when logged into the chat console. This seems to be impacting a small percentage of our customers currently. We're investigating this and will update as soon as we know more.
Jan 15, 10:53 EST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jan 15, 10:47 EST
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.