All Systems Operational

Uptime over the past 90 days. View historical uptime.
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Beta Olark Agent Console (app.olark.com) ? Operational
90 days ago
100.0 % uptime
Today
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Olark Mobile App (BETA) ? Operational
Olark Copilot Automation Bots Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Olark Classic Maintenance Apr 30, 2025 19:00-20:00 PDT

We will be performing maintenance on Olark Classic (chat.olark.com) during this window.

Chat message delivery will continue to function as normal during maintenance. Changes to agent availability may be impacted; Olark Classic (chat.olark.com) users may wish to log out of chat during this time.
We do not expect any impacts to the new Olark agent experience (app.olark.com).

We will update here as soon as maintenance is complete
Posted on Apr 25, 2025 - 09:56 PDT
Apr 27, 2025

No incidents reported today.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Payments Systems Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 13:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:00 PDT
Scheduled - We will be undergoing maintenance on our payments system. During this window some payment related features may be unavailable. We'll post updates here as soon as maintenance is completed.
Apr 17, 15:15 PDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Billing system maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 13:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 PDT
Scheduled - We will be undergoing maintenance on our billing system. During this window some account billing functions may not operate as expected. We'll update here when the maintenance has concluded.
Apr 8, 14:08 PDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

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