All Systems Operational
chat.olark.com   ? Operational
90 days ago
99.99 % uptime
Today
Chatbox   ? Operational
90 days ago
100.0 % uptime
Today
Website   ? Operational
90 days ago
100.0 % uptime
Today
API   ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server   Operational
90 days ago
100.0 % uptime
Today
Integrations   ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers   ? Operational
90 days ago
100.0 % uptime
Today
Operator messages   ? Operational
90 days ago
100.0 % uptime
Today
Transcripts   Operational
90 days ago
99.97 % uptime
Today
Visitor messages   ? Operational
90 days ago
100.0 % uptime
Today
Visitor details   ? Operational
Payment provider   ? Operational
Slack Integration   Operational
Slack Connections   Operational
Slack Login/SSO   Operational
Slack Notifications   Operational
Slack Messaging   Operational
SendGrid SMTP   Operational
Help Scout Help Desk API   Operational
Desk API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 20, 2018

No incidents reported today.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Completed - The scheduled maintenance has been completed.
Jun 14, 21:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:00 EDT
Scheduled - Maintenance will begin at 9pm Eastern/6pm Pacific.
Jun 14, 18:12 EDT
Update - Apologies for the incorrect time - maintenance window is at 6pm Pacific/ 9pm Eastern.
Jun 14, 18:05 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 18:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:00 EDT
Scheduled - We'll be performing some agent console maintenance for a brief period this evening. Chatting via the agent console (chat.olark.com) may be offline for a short window during this time.
Jun 14, 13:33 EDT
Resolved - This incident has been resolved.
Jun 14, 15:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 13:19 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jun 14, 12:35 EDT
Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Resolved - Apologies for the interruption! Chat should be back online and working as expected. Please log out, refresh your browser, and log back in to resume chatting.
Jun 7, 17:49 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jun 7, 16:45 EDT
Jun 6, 2018

No incidents reported.