Incident Alerted
Monitoring - We've completed our work and are continuing to monitor closely.
May 20, 2025 - 17:44 PDT
Update - We're continuing work on permanent resolution for this issue. Our scheduled maintenance window has closed but we expect heightened disconnects to continue for another 30-40 minutes. We'll update here when work is complete.
May 20, 2025 - 17:23 PDT
Identified - Unfortunately, we're seeing an elevated rate of unexpected agent disconnects in Olark Classic. We're continuing to work on a resolution for is as our highest priority.

In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
May 15, 2025 - 10:58 PDT
Monitoring - Further updates have been deployed and users should see Olark Classic begin to return to normal. We're continuing to monitor closely.
May 14, 2025 - 14:20 PDT
Update - Changes we implemented yesterday appear to have slowed the instance of disconnection but we are still seeing unexpected disconnections from Olark Classic. Resolution of this issue continues to be our top priority.

In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
May 14, 2025 - 08:50 PDT
Update - We've deployed a fix for the periodic agent disconnects in Olark Classic and are monitoring the result closely.
May 13, 2025 - 15:30 PDT
Update - We are continuing to work on a resolution for the unexpected agent disconnects in Olark Classic.
May 13, 2025 - 07:48 PDT
Update - We are continuing to work on a fix for this issue.
May 12, 2025 - 16:00 PDT
Update - We're continuing to work on a fix for the Classic Olark (chat.olark.com) agent disconnects issue. We'll keep updating here.
May 12, 2025 - 14:57 PDT
Update - We're continuing to work on a fix for the cause of the Olark Classic agent disconnects.
May 12, 2025 - 12:05 PDT
Identified - We believe we've identified the cause of the Olark Classic agent disconnects and are implementing a fix.
May 12, 2025 - 11:09 PDT
Update - We are continuing to investigate this issue.
May 12, 2025 - 10:38 PDT
Update - We're continuing to investigate reports of agents being disconnected from Classic chat (chat.olark.com) unexpectedly.
May 12, 2025 - 09:13 PDT
Update - We're investigating reports of agents being disconnected from chat unexpectedly. We'll update here as we have additional information.
May 12, 2025 - 08:15 PDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 12, 2025 - 08:03 PDT
Uptime over the past 90 days. View historical uptime.
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Beta Olark Agent Console (app.olark.com) ? Operational
90 days ago
100.0 % uptime
Today
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Olark Mobile App (BETA) ? Operational
Olark Copilot Automation Bots Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 22, 2025

No incidents reported today.

May 21, 2025

No incidents reported.

May 20, 2025
Olark Classic (chat.olark.com) maintenance
Completed - The scheduled maintenance has been completed.
May 20, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 16:30 PDT
Scheduled - We will be making updates to Olark Classic infrastructure during this window. We expect agents that are logged in to be disconnected. We'll update here as soon as the work is complete.
May 20, 12:37 PDT
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
May 14, 2025
May 13, 2025
May 12, 2025
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Network instability
Resolved - This incident has been resolved.
May 9, 20:44 PDT
Monitoring - We believe we've recovered from the instability issues but are continuing to monitor closely.
May 9, 15:36 PDT
Update - We're continuing to investigate the cause of today's agent connection issues. We'll update here as we know more.
May 9, 14:38 PDT
Investigating - We're investigating reports of agent disconnects and trouble re-connecting. We believe this to be related to network provider instability and will update here as soon as we know more.
May 9, 08:31 PDT
May 8, 2025

No incidents reported.

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