We've monitored the shipped fix and are confident transcripts and chat are back to fully operational for those that were affected.
Jan 15, 13:04 EST
We've identified the issue causing trouble chatting and loading transcripts and have implemented a fix. We're continuing to monitor this and will update again when we're confident the problem is completely resolved. Thanks for your patience!
Jan 15, 11:04 EST
We're receiving scattered reports of customers being unable to load transcripts and difficulty receiving chats when logged into the chat console. This seems to be impacting a small percentage of our customers currently. We're investigating this and will update as soon as we know more.
Jan 15, 10:53 EST
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jan 15, 10:47 EST