All Systems Operational
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
89.93 % uptime
Today
Email reports Operational
Image file upload (Kraken.io) ? Operational
Kraken.io Kraken.io Storage Operational
Kraken.io Kraken.io Callback Service Operational
Kraken.io Kraken.io Web Interface Operational
Olark Mobile App (BETA) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Resolved - This incident has been resolved.
May 18, 21:04 EDT
Monitoring - We've recovered and transcripts are loading as expected. We'll continue to monitor closely.
May 18, 20:05 EDT
Investigating - Users may see intermittent issues loading transcripts and may not see transcripts sent to their CRMS. We're on the case and will update here as soon as we know more.
May 18, 19:17 EDT
Monitoring - We believe we've recovered and users should be able to load the agent console as expected. We'll continue to monitor and update here.
May 18, 18:56 EDT
Update - Some users may have trouble loading the agent console at chat.olark.com. We'll update here as soon as this is resolved.
May 18, 18:45 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 18, 18:42 EDT
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.