This incident has been resolved.
May 18, 21:04 EDT
We've recovered and transcripts are loading as expected. We'll continue to monitor closely.
May 18, 20:05 EDT
Users may see intermittent issues loading transcripts and may not see transcripts sent to their CRMS. We're on the case and will update here as soon as we know more.
May 18, 19:17 EDT
We believe we've recovered and users should be able to load the agent console as expected. We'll continue to monitor and update here.
May 18, 18:56 EDT
Some users may have trouble loading the agent console at chat.olark.com. We'll update here as soon as this is resolved.
May 18, 18:45 EDT
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 18, 18:42 EDT