Olark Live Chat Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

chat.olark.com Operational

90 days ago

99.85 % uptime

Today

Chatbox Operational

90 days ago

100.0 % uptime

Today

Website Operational

90 days ago

99.98 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

File Upload hosting server Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Jabber servers Operational

90 days ago

100.0 % uptime

Today

Operator messages Operational

90 days ago

100.0 % uptime

Today

Transcripts Operational

90 days ago

99.94 % uptime

Today

Visitor messages Operational

90 days ago

100.0 % uptime

Today

Visitor details Operational

Payment provider Operational

Slack Integration Operational

Slack Connections Operational

Slack Login/SSO Operational

Slack Notifications Operational

Slack Messaging Operational

SendGrid SMTP Operational

Help Scout Help Desk API Operational

Desk API Operational

Cobrowsing Operational

90 days ago

99.95 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 17, 2018

No incidents reported today.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

Incident Alerted

Resolved - This issue has been resolved. Thanks for your patience!
Nov 15, 10:40 EST

Update - We're currently investigating an issue where customers who try to sign up for an Olark plan receive a 502 error. We're working to resolve this ASAP and we'll update you as soon as we have more info.
Nov 15, 09:53 EST

Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Nov 15, 09:49 EST

Nov 14, 2018

Incident Alerted

Resolved - This incident is resolved. Thanks to all of our customers for your patience while we worked to resolve this.
Nov 14, 15:55 EST

Monitoring - We believe this issue has been resolved, you should be able to log into the chat console normally from any browser. We're continuing to monitor this just in case, if you have trouble logging in please don't hesitate to reach out to us @olarksupport on Twitter or via email at support@olark.com.
Nov 14, 14:01 EST

Update - We've received additional reports that Chrome is also affected by this issue. We're continuing to investigate and will update ASAP. Thanks for your patience!
Nov 14, 13:15 EST

Update - We've received reports of the chat console not working properly for firefox users. The chat console may not load or if it does load, may load improperly. This issue isn't occurring in other browsers, so we recommend switching to another browser in the meantime. We're investigating this now and we'll update as soon as we know more.
Nov 14, 13:08 EST

Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Nov 14, 13:04 EST

Nov 13, 2018

No incidents reported.

Nov 12, 2018

General connection issues caused by upstream providers

Resolved - We've stopped receiving reports of issues connecting to our website and chat console and believe this issue is resolved.
Nov 12, 18:47 EST

Monitoring - We're receiving scattered reports from customers who are experiencing a variety of connection issues - the two most prominent seem to be trouble logging into the chat console and/or accessing the dashboard. Our engineering team has investigated this and have determined this is likely caused by a level3 outage that is impacting many websites right now - take a look at https://downdetector.com/status/level3/map/ to learn more. We're monitoring this and will update our customers when we believe this issue is resolved.
Nov 12, 17:14 EST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Incident Alerted

Postmortem - Read details
Nov 9, 18:11 EST

Resolved - This incident has been resolved.
Nov 8, 13:12 EST

Update - We've implemented a fix and things should be headed back to normal. Please give your a browser a refresh before logging in. Our apologies for the interruption.
Nov 8, 11:14 EST

Update - We're continuing to work on a fix for this issue. We're sorry for the interruption in service and we'll be sending an email to all of our customers as soon as this issue is resolved. We'll update with more info as we have it.
Nov 8, 10:34 EST

Identified - We've received reports of a certificate issue making chat.olark.com unaccessible. We're working to resolve this ASAP.
Nov 8, 08:54 EST

Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Nov 8, 08:21 EST

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

Incident Alerted

Resolved - This incident has been resolved.
Nov 5, 14:34 EST

Monitoring - Looks like we're back online. We're continuing to monitor the situation but please log in, chat with your visitors, and view your transcripts and reports as normal. Thanks for hanging in there with us while we got this sorted.
Nov 5, 12:37 EST

Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Nov 5, 11:36 EST

Transcripts not loading

Resolved - This incident has been resolved.
Nov 5, 12:35 EST

Investigating - We've received reports of transcripts not loading and are investigating. Please stay tuned for updates.
Nov 5, 11:20 EST

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.