All Systems Operational
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Image file upload (Kraken.io) ? Operational
Kraken.io Kraken.io Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System Maintenance Window Feb 3, 00:00-01:00 EST
We will be undergoing maintenance during this time. Changes to users (editing agent profiles, creating/editing groups, changing passwords, etc.) will be unavailable during this maintenance window. We expect chat to be online and functioning as normal and will update here once the maintenance is complete.
Posted on Jan 22, 13:43 EST
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021
Resolved - This incident has been resolved.
Jan 20, 18:38 EST
Monitoring - We appear to have recovered from a network issue that was causing chat disconnection and multi-client warnings in the agent console. We'll continue to monitor and update here.
Jan 20, 17:06 EST
Update - We're investigating reports of users receiving multiple log-in warnings. We'll update with more information shortly.
Jan 20, 16:12 EST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jan 20, 16:07 EST
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.