Monitoring - Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely
Jun 12, 2025 - 14:07 PDT
Jun 12, 2025 - 14:07 PDT
Identified - Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.
Jun 12, 2025 - 12:09 PDT
Jun 12, 2025 - 12:09 PDT
Update - We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.
Jun 12, 2025 - 11:24 PDT
Jun 12, 2025 - 11:24 PDT
Update - We're continuing to investigate agent disconnects from Olark Classic.
Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Jun 09, 2025 - 09:52 PDT
Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Jun 09, 2025 - 09:52 PDT
Update - We're continuing to investigate agent disconnects from Olark Classic.
Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Jun 02, 2025 - 14:59 PDT
Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Jun 02, 2025 - 14:59 PDT
Update - We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.
Jun 02, 2025 - 11:00 PDT
Jun 02, 2025 - 11:00 PDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jun 02, 2025 - 09:23 PDT
Jun 02, 2025 - 09:23 PDT
chat.olark.com
?
Degraded Performance
Chatbox
?
Operational
Website
?
Operational
API
?
Operational
File Upload hosting server
Operational
Integrations
?
Operational
Jabber servers
?
Operational
Operator messages
?
Operational
Transcripts
Operational
Visitor messages
?
Operational
Visitor details
?
Operational
Modern Olark Agent Console (app.olark.com)
?
Operational
Payment provider
?
Operational
Slack Integration
Operational
Slack Connections
Operational
Slack Login/SSO
Operational
Slack Notifications
Operational
Slack Messaging
Operational
SendGrid SMTP
Operational
Help Scout Help Desk API
Operational
Desk API
Operational
Cobrowsing
?
Operational
Email reports
Operational
Olark Mobile App (BETA)
?
Operational
Olark Copilot Automation Bots
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.