Investigating reports of laggy performance in app.olark.com
Monitoring - Performance has returned to normal, our team is actively monitoring for any further capacity improvements.
Jun 25, 2025 - 14:29 PDT
Identified - Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.
Jun 24, 2025 - 08:09 PDT
Monitoring - Systems are returning to normal - we're monitoring recovery closely and will continue to update here.
Jun 23, 2025 - 21:26 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 2025 - 13:51 PDT
Investigating - We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.
Jun 23, 2025 - 11:45 PDT
Uptime over the past 90 days. View historical uptime.
chat.olark.com ? Operational
90 days ago
99.96 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Modern Olark Agent Console (app.olark.com) ? Operational
90 days ago
99.96 % uptime
Today
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Olark Mobile App (BETA) ? Operational
Olark Copilot Automation Bots Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

Unresolved incident: Investigating reports of laggy performance in app.olark.com.

Jun 24, 2025
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Incident Alerted
Resolved - We've been monitoring a fix for the disconnects issue for several days and are now confident that the issue is has been fully resolved.
Jun 19, 21:25 PDT
Monitoring - Google Cloud's outage is beginning to recover and we're seeing Olark services return to normal. We'll continue to monitor closely
Jun 12, 14:07 PDT
Identified - Unfortunately, we're being affected by the Google Cloud, Cloudflare, and other systems outages. We'll update here as soon as we have more information.
Jun 12, 12:09 PDT
Update - We are experiencing network issues that are preventing users from logging in. We're investigating with our provider now and will update as soon as we have more information.
Jun 12, 11:24 PDT
Update - We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Jun 9, 09:52 PDT
Update - We're continuing to investigate agent disconnects from Olark Classic.

Affected teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Jun 2, 14:59 PDT
Update - We're continuing to investigate elevated levels of disconnects from Olark Classic (chat.olark.com). We'll update here as we know more.
Jun 2, 11:00 PDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jun 2, 09:23 PDT
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

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