All Systems Operational
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
99.99 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Email reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Resolved - We're all caught up with resending previously-failed transcript sends to HubSpot and the integration is functioning as expected.
Aug 16, 16:53 EDT
Monitoring - We've implemented a fix and transcripts are sending to Hubspot again as expected. We're working on resending any transcripts that should've gone to Hubspot but were returned with an error.
Aug 16, 15:22 EDT
Identified - We're investigating an issue that's causing transcript sends to HubSpot to fail periodically. We'll update as soon as we know more.
Aug 16, 11:40 EDT
Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019
Resolved - This incident has been resolved.
Aug 7, 17:50 EDT
Monitoring - We've recovered from the issue that was affecting message delivery and transcripts loading but are continuing to monitor closely.
Aug 7, 15:31 EDT
Update - We've detected some issues with message delivery and transcript loading. We're investigating and will update as soon as we know more.
Aug 7, 14:47 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Aug 7, 14:38 EDT
Resolved - Happy to report that we've found and resolved the issue that was causing errors with email report delivery. Report on!
Aug 7, 12:48 EDT
Investigating - Some uses are seeing an error message when attempting to generate an email report. We're investigating and will update as soon as we know more.
Aug 7, 11:44 EDT
Aug 6, 2019
Completed - The scheduled maintenance has been completed.
Aug 6, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 EDT
Scheduled - We'll be performing some system maintenance during this period; chat will likely be offline during the maintenance window.
Jul 25, 15:41 EDT
Aug 5, 2019

No incidents reported.

Aug 4, 2019

No incidents reported.