All Systems Operational
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
97.82 % uptime
Today
Email reports Operational
Image file upload (Kraken.io) ? Operational
Kraken.io Kraken.io Storage Operational
Kraken.io Kraken.io Callback Service Operational
Kraken.io Kraken.io Web Interface Operational
Olark Mobile App (BETA) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 2, 2021

No incidents reported today.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 18:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 17:02 EDT
Identified - Some users are having trouble loading the login page. We've identified the cause of this issue and are working on resolution.

As a workaround in the meaning, clearing your browser cache and cookies should allow users to log in.

We'll update here as soon as we have more information to report.
Jul 21, 12:42 EDT
Completed - The scheduled maintenance has been completed.
Jul 21, 17:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:30 EDT
Scheduled - We'll be in a brief maintenance window today at 1:30pm Pacific/4:30pm Eastern to mitigate some log in issues users have reported.
We do not expect interruptions to chat, however, it's possible some connections to the agent console may be reset.
We will update here as soon as the maintenance is complete.
Jul 21, 13:44 EDT
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.