All Systems Operational
Chatbox ? Operational
Website ? Operational
Transcripts ? Operational
API ? Operational
chat.olark.com ? Operational
Jabber servers ? Operational
Visitor messages ? Operational
Operator messages ? Operational
Visitor details ? Operational
Integrations ? Operational
Stripe API ? Operational
File Upload hosting server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2017

No incidents reported today.

Jun 21, 2017
Resolved - After performing some maintenance tasks and a period of monitoring, our systems are now restored to fully functional. We appreciate your patience. Thank you!
Jun 21, 14:59 EDT
Monitoring - We are seeing that our systems are returning to normal but are monitoring the situation before we give the all clear.
Jun 21, 13:13 EDT
Update - We've needed to restart a few of our components. Users might experience delayed messages, or the chatbox not loading on your page.
Jun 21, 12:09 EDT
Update - We've had a few reports of operators not being able to login to chat.olark.com. Our engineers are aware and currently investigating the issue.
Jun 21, 11:38 EDT
Investigating - We’ve detected some unusual system activity and have notified the Olark engineers. We’ll update with more specific details soon.
Jun 21, 11:32 EDT
Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.

Jun 8, 2017
Resolved - Our systems look like they are stable and the issue has resolved. Thanks for your patience while we got this sorted!
Jun 8, 16:17 EDT
Monitoring - Our systems look like they have returned to normal. We are just monitoring the situation but operators should no longer experience missing any messages.
Jun 8, 16:07 EDT
Update - We've had a few reports of operators missing messages and some operator presence issues. We are currently investigating the situation and will be updating as we get more details.
Jun 8, 15:46 EDT
Investigating - We’ve detected some unusual system activity and have notified the Olark engineers. We’ll update with more specific details soon.
Jun 8, 15:39 EDT