Identified - Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.
Feb 19, 2026 - 12:24 PST
Feb 19, 2026 - 12:24 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 2026 - 11:45 PST
Feb 19, 2026 - 11:45 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 19, 2026 - 10:31 PST
Feb 19, 2026 - 10:31 PST
Update - We're investigating reports that visitor messages are not appearing the agent console.
Feb 19, 2026 - 10:26 PST
Feb 19, 2026 - 10:26 PST
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Feb 19, 2026 - 10:24 PST
Feb 19, 2026 - 10:24 PST
chat.olark.com
Operational
Chatbox
Operational
Website
Operational
API
Operational
File Upload hosting server
Operational
Integrations
Operational
Jabber servers
Operational
Operator messages
Operational
Transcripts
Operational
Visitor messages
Operational
Visitor details
Operational
Modern Olark Agent Console (app.olark.com)
Operational
Payment provider
Operational
Slack Integration
Operational
Slack Connections
Operational
Slack Login/SSO
Operational
Slack Notifications
Operational
Slack Messaging
Operational
SendGrid SMTP
Operational
Help Scout Help Desk API
Operational
Desk API
Operational
Cobrowsing
Operational
Email reports
Operational
Olark Mobile App (BETA)
Operational
Olark Bots
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.