All Systems Operational
Uptime over the past 90 days. View historical uptime.
chat.olark.com ? Operational
90 days ago
99.87 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
99.9 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
99.96 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Mar 24, 2019

No incidents reported today.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
Incident Alerted
Resolved - This incident has been resolved.
Mar 20, 18:25 EDT
Update - Olark.com was down for a brief moment. We've recovered and will continue to monitor.
Mar 20, 18:10 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Mar 20, 18:02 EDT
Mar 19, 2019
Brief Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 EDT
Scheduled - We will be releasing an update during this window. It's possible that agents may experience a brief connection disruption during this period but we do not expect any prolonged interruption.
Mar 18, 21:46 EDT
Mar 18, 2019
Brief Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT
Scheduled - We will be releasing an update during this window. It's possible that agents may experience a brief connection disruption during this period but we do not expect any prolonged interruption.
Mar 18, 18:17 EDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Incident Alerted: olark.com and chat.olark.com are giving a server error
Resolved - Looks like our fix was successful. This incident has been resolved.
Mar 13, 16:28 EDT
Monitoring - We've implemented a fix and are confident that chatboxes will now show on sites as expected. Out of caution, we'll continue to monitor for a bit before we give the all clear.
Mar 13, 11:58 EDT
Identified - Looks like we're still experiencing intermittent issues with the chatbox displaying on sites. We're on it and working on a permanent fix now. We'll continue to update as we know more.
Mar 13, 10:44 EDT
Monitoring - We've implemented a fix for the issue causing chat box display difficulties. We'll continue to monitor this but you should see the chat box appear normally on your site.
Mar 13, 09:45 EDT
Investigating - We have received reports that some of our customers are unable to see the chat box appear on their site. We're investigating this now and will post an update as soon as we have more info. Thanks for your patience!
Mar 13, 09:27 EDT
Monitoring - We have implemented a fix and you should now be able to login to olark.com and chat.olark.com. Thank you for your patience as we resolved this. If you use Google Oauth to access Olark, we are currently unable to log you in, and we would recommend that you use your main Olark login.
Mar 13, 06:33 EDT
Identified - We have identified the problem and we are working to implement a fix. Thank you for your patience - we really do appreciate it.
Mar 13, 06:13 EDT
Update - We are continuing to try and root cause this issue with our servers. We do appreciate how frustrating it is to be unable to chat with your customers, and we are sorry. We will update you just as soon as we can.
Mar 13, 05:29 EDT
Update - olark.com and chat.olark.com are currently giving a server error, meaning that customers cannot login to olark at this time. We apologise for the inconvenience, and we are investigating the problem as fast as we can. Thanks for your patience.
Mar 13, 04:32 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Mar 13, 04:21 EDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

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