All Systems Operational
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
97.82 % uptime
Today
Email reports Operational
Image file upload (Kraken.io) ? Operational
Kraken.io Kraken.io Storage Operational
Kraken.io Kraken.io Callback Service Operational
Kraken.io Kraken.io Web Interface Operational
Olark Mobile App (BETA) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 23, 2021

No incidents reported today.

Jun 22, 2021
Completed - The scheduled maintenance has been completed.
Jun 22, 22:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 EDT
Scheduled - We will be performing system maintenance on June 22nd starting at 6PM Pacific/9PM Eastern. Chat will be unavailable for approximately 2 hours. We will update here once the maintenance is complete and chat can be resumed.
Jun 14, 11:01 EDT
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Postmortem - Read details
Jun 11, 11:15 EDT
Resolved - This incident has been resolved.
Jun 10, 19:38 EDT
Monitoring - A fix has been implementing and we're monitoring the results. You should be free to resume chatting as normal.
Jun 10, 18:48 EDT
Identified - We believe we've identified the cause of the issues with message delivery and commands and are working to rectify things. We'll update as soon as we have additional information.
Jun 10, 17:31 EDT
Update - We're investigating reports of issues with chat message delivery and commands not working properly. We'll update as soon as we know more.
Jun 10, 17:15 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jun 10, 17:10 EDT
Jun 9, 2021

No incidents reported.