Experiencing Issues with Image file upload (Kraken.io)
chat.olark.com ? Operational
90 days ago
100.0 % uptime
Today
Chatbox ? Operational
90 days ago
99.99 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
File Upload hosting server Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Jabber servers ? Operational
90 days ago
100.0 % uptime
Today
Operator messages ? Operational
90 days ago
100.0 % uptime
Today
Transcripts Operational
90 days ago
100.0 % uptime
Today
Visitor messages ? Operational
90 days ago
100.0 % uptime
Today
Visitor details ? Operational
Beta Olark Agent Console (app.olark.com) ? Operational
90 days ago
100.0 % uptime
Today
Payment provider ? Operational
Slack Integration Operational
Slack Connections Operational
Slack Login/SSO Operational
Slack Notifications Operational
Slack Messaging Operational
SendGrid SMTP Operational
Help Scout Help Desk API Operational
Desk API Operational
Cobrowsing ? Operational
90 days ago
89.93 % uptime
Today
Email reports Operational
Image file upload (Kraken.io) ? Partial Outage
Kraken.io Kraken.io Storage Operational
Kraken.io Kraken.io Callback Service Operational
Kraken.io Kraken.io Web Interface Operational
Olark Mobile App (BETA) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 27, 2022

No incidents reported today.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Resolved - This incident has been resolved.
Jun 17, 14:13 EDT
Monitoring - Chatboxes should be back online and operating as expected. Please feel free to log in and resume chatting as normal. We'll continue to monitor closely.
Jun 17, 11:48 EDT
Identified - We've identified the cause of the issue and started mitigation. Chatboxes should be coming back online shortly. We'll update as soon as we're sure we're back to 100%.
Jun 17, 11:42 EDT
Update - We're continuing to investigate the cause of chatboxes not loading earlier this morning. To mitigate, we've set all chatboxes to load in offline mode. We'll update here as soon as we know more.
Jun 17, 11:16 EDT
Update - We're investigating the cause of the chatbox not loading. We'll update here as soon as we have additional information.
Jun 17, 11:06 EDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Jun 17, 11:01 EDT
Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.