Investigating reports of laggy performance in app.olark.com

Incident Report for Olark Live Chat

Monitoring

Performance has returned to normal, our team is actively monitoring for any further capacity improvements.

Posted Jun 25, 2025 - 14:29 PDT

Identified

Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.

Posted Jun 24, 2025 - 08:09 PDT

Monitoring

Systems are returning to normal - we're monitoring recovery closely and will continue to update here.

Posted Jun 23, 2025 - 21:26 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 23, 2025 - 13:51 PDT

Investigating

We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.

Posted Jun 23, 2025 - 11:45 PDT

This incident affects: Modern Olark Agent Console (app.olark.com).