Unfortunately, we're seeing an elevated rate of unexpected agent disconnects in Olark Classic. We're continuing to work on a resolution for is as our highest priority.
In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Posted May 15, 2025 - 10:58 PDT
Monitoring
Further updates have been deployed and users should see Olark Classic begin to return to normal. We're continuing to monitor closely.
Posted May 14, 2025 - 14:20 PDT
Update
Changes we implemented yesterday appear to have slowed the instance of disconnection but we are still seeing unexpected disconnections from Olark Classic. Resolution of this issue continues to be our top priority.
In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
Posted May 14, 2025 - 08:50 PDT
Update
We've deployed a fix for the periodic agent disconnects in Olark Classic and are monitoring the result closely.
Posted May 13, 2025 - 15:30 PDT
Update
We are continuing to work on a resolution for the unexpected agent disconnects in Olark Classic.
Posted May 13, 2025 - 07:48 PDT
Update
We are continuing to work on a fix for this issue.
Posted May 12, 2025 - 16:00 PDT
Update
We're continuing to work on a fix for the Classic Olark (chat.olark.com) agent disconnects issue. We'll keep updating here.
Posted May 12, 2025 - 14:57 PDT
Update
We're continuing to work on a fix for the cause of the Olark Classic agent disconnects.
Posted May 12, 2025 - 12:05 PDT
Identified
We believe we've identified the cause of the Olark Classic agent disconnects and are implementing a fix.
Posted May 12, 2025 - 11:09 PDT
Update
We are continuing to investigate this issue.
Posted May 12, 2025 - 10:38 PDT
Update
We're continuing to investigate reports of agents being disconnected from Classic chat (chat.olark.com) unexpectedly.
Posted May 12, 2025 - 09:13 PDT
Update
We're investigating reports of agents being disconnected from chat unexpectedly. We'll update here as we have additional information.
Posted May 12, 2025 - 08:15 PDT
Investigating
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted May 12, 2025 - 08:03 PDT
This incident affects: chat.olark.com, Slack Integration, and Slack Messaging.