Intermittent issues loading reports & transcripts

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jul 12, 2021 - 16:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 12, 2021 - 15:42 EDT

Investigating

We're investigating an issue with loading reports & transcripts. We'll update here as soon as we have additional information.

Posted Jul 12, 2021 - 15:12 EDT

This incident affected: Transcripts and Email reports.