Our service provider has released a fix and we believe the issues we were seeing have been resolved.
Posted Apr 15, 2021 - 10:55 EDT
We are continuing to investigate this issue.
Posted Apr 14, 2021 - 19:32 EDT
Our native mobile app (currently in BETA) for iOS users is currently experiencing issues with notifications and status changes. We've determined this issue to be caused by a technical problem with our messaging provider. We are working with this provider to resolve this issue as quickly as possible.
Some affected functionality includes: unread message badges, desktop/mobile status changes, and desktop/mobile interactions.
Chat messages between visitors and agents are still being delivered properly but you may wish to use an alternate chat console (such as chat.olark.com) until this issue can be resolved. We'll update here as we have additional information.