SSL Certificate Warning

Incident Report for Olark Live Chat

Resolved

Beginning approximately 5pm Pacific on Friday, 10/21, users who attempted to log in to the agent console at chat.olark.com and the Beta agent app at app.olark.com were shown a security warning indicating that our SSL Certificate had an invalid date.

At approximately 5:45pm Pacific on Saturday, 10/22, we identified that a misconfiguration when installing a new certificate was the root cause, corrected the issue, and users were able to log in to chat.olark.com as expected.

The Beta agent app certificate configuration was corrected on Monday, 10/24, at approximately 7:30am Pacific, and users were again able to log in to app.olark.com as expected.

Posted Oct 21, 2022 - 20:00 EDT