SSL Certificate Warning
Incident Report for Olark Live Chat
Beginning approximately 5pm Pacific on Friday, 10/21, users who attempted to log in to the agent console at and the Beta agent app at were shown a security warning indicating that our SSL Certificate had an invalid date.

At approximately 5:45pm Pacific on Saturday, 10/22, we identified that a misconfiguration when installing a new certificate was the root cause, corrected the issue, and users were able to log in to as expected.

The Beta agent app certificate configuration was corrected on Monday, 10/24, at approximately 7:30am Pacific, and users were again able to log in to as expected.
Posted Oct 21, 2022 - 20:00 EDT