HubSpot CRM integration experiencing degraded performance

Incident Report for Olark Live Chat

Resolved

We're all caught up with resending previously-failed transcript sends to HubSpot and the integration is functioning as expected.

Posted Aug 16, 2019 - 16:53 EDT

Monitoring

We've implemented a fix and transcripts are sending to Hubspot again as expected. We're working on resending any transcripts that should've gone to Hubspot but were returned with an error.

Posted Aug 16, 2019 - 15:22 EDT

Identified

We're investigating an issue that's causing transcript sends to HubSpot to fail periodically. We'll update as soon as we know more.

Posted Aug 16, 2019 - 11:40 EDT

This incident affected: Integrations.