Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Apr 22, 2026 - 10:47 PDT

Monitoring

We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.

Posted Apr 22, 2026 - 09:45 PDT

Update

We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.

Posted Apr 22, 2026 - 09:31 PDT

Update

We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.

Posted Apr 22, 2026 - 07:25 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Apr 22, 2026 - 06:57 PDT

This incident affected: Modern Olark Agent Console (app.olark.com).