Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Nov 07, 2023 - 10:17 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 07, 2023 - 09:00 PST

Identified

We've identified the cause of the issue and are implementing a fix. We'll update as soon as we've recovered.

Posted Nov 07, 2023 - 08:44 PST

Update

We're investigating reports that bots are slow to respond. Live chat service appears to be unaffected at this time. We'll update here as we know more.

Posted Nov 07, 2023 - 08:20 PST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Nov 07, 2023 - 08:18 PST

This incident affected: Olark Copilot Automation Bots.