Incident Alerted

Incident Report for Olark Live Chat

Resolved

Olark chatboxes and agent console are back in service.

Posted Aug 24, 2023 - 12:48 EDT

Identified

We've identified the cause of the issues and are working on resolution. We'll continue to update here as we have more information to report.

Posted Aug 24, 2023 - 12:44 EDT

Update

We're investigating reports that Olark services are down. We'll update here as soon as we know more.

Posted Aug 24, 2023 - 12:36 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Aug 24, 2023 - 12:33 EDT

This incident affected: chat.olark.com and Chatbox.