Incident Alerted

Incident Report for Olark Live Chat

Resolved

Olark chatboxes and agent console are back in service.

Posted Aug 24, 2023 - 09:48 PDT

Identified

We've identified the cause of the issues and are working on resolution. We'll continue to update here as we have more information to report.

Posted Aug 24, 2023 - 09:44 PDT

Update

We're investigating reports that Olark services are down. We'll update here as soon as we know more.

Posted Aug 24, 2023 - 09:36 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Aug 24, 2023 - 09:33 PDT

This incident affected: chat.olark.com and Chatbox.