Unread messages counter in app.olark.com may be incorrect

Incident Report for Olark Live Chat

Resolved

We're released a final fix for the issue related to the unread messages badge showing incorrectly.

Posted Jun 24, 2024 - 10:51 PDT

Update

We've released a fix and conversations are now appearing in the correct inbox. Please note that the notification number for "My Inbox" may not be updating correctly and you may see a higher number than you should. We're working on correcting this and will update here once that is done.

Posted Jun 21, 2024 - 14:25 PDT

Monitoring

We've released a fix and inboxes are back to normal. We'll continue to monitor closely.

Posted Jun 21, 2024 - 14:10 PDT

Identified

We've identified an issue with conversations appearing in the wrong folders and are implementing a fix. We'll update here as soon as it's been released.

Posted Jun 21, 2024 - 13:42 PDT

This incident affected: Modern Olark Agent Console (app.olark.com).