Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Sep 16, 2020 - 20:54 PDT

Monitoring

We've recovered from the chatbox and dashboard loading issue we were experiencing earlier. We're continuing to monitor this situation closely.
Posted Sep 16, 2020 - 13:26 PDT

Update

We're still working to identify the cause of chatboxes and dashboard not loading. We'll continue to update as we have additional information.
Posted Sep 16, 2020 - 10:29 PDT

Update

We've received reports of some chatboxes and dashboards not loading. We're investigating now and will update as soon as we know more.
Posted Sep 16, 2020 - 07:52 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Sep 16, 2020 - 07:42 PDT
This incident affected: chat.olark.com and Chatbox.
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