Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted 27 days ago. Jun 24, 2019 - 16:03 EDT

Monitoring

We've recovered from the issue causing the message delays but will continue to investigate the cause and monitor.

Posted 27 days ago. Jun 24, 2019 - 14:24 EDT

Update

We've received some reports of message delivery issues. We're investigating this issue now and will update as soon as we know more.

Posted 27 days ago. Jun 24, 2019 - 14:15 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted 27 days ago. Jun 24, 2019 - 14:05 EDT

This incident affected: Operator messages and Visitor messages.