Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jun 24, 2019 - 16:03 EDT

Monitoring

We've recovered from the issue causing the message delays but will continue to investigate the cause and monitor.

Posted Jun 24, 2019 - 14:24 EDT

Update

We've received some reports of message delivery issues. We're investigating this issue now and will update as soon as we know more.

Posted Jun 24, 2019 - 14:15 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Jun 24, 2019 - 14:05 EDT

This incident affected: Operator messages and Visitor messages.