Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Nov 24, 2024 - 20:30 PST

Monitoring

We've implemented a fix for the issue we were seeing with message delivery and systems have returned to normal. We're continuing to monitor closely.

Posted Nov 24, 2024 - 19:38 PST

Update

We're investigating reports of issues with message delivery. We'll update here as soon as we know more.

Posted Nov 24, 2024 - 19:25 PST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Nov 24, 2024 - 19:12 PST

This incident affected: Operator messages and Visitor messages.