We've identified the cause of this issue and are now monitoring a fix. If you were experiencing issues with the chat box loading, you should see it return to normal. Thanks for your patience!
Posted Oct 02, 2020 - 12:40 EDT
Update
We've detected an issue that may cause the chat box to load intermittently for some of our customers. We're working to resolve this ASAP.
Posted Oct 02, 2020 - 11:57 EDT
Investigating
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.