Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted May 18, 2022 - 21:04 EDT

Monitoring

We've recovered and transcripts are loading as expected. We'll continue to monitor closely.

Posted May 18, 2022 - 20:05 EDT

Investigating

Users may see intermittent issues loading transcripts and may not see transcripts sent to their CRMS. We're on the case and will update here as soon as we know more.

Posted May 18, 2022 - 19:17 EDT

Monitoring

We believe we've recovered and users should be able to load the agent console as expected. We'll continue to monitor and update here.

Posted May 18, 2022 - 18:56 EDT

Update

Some users may have trouble loading the agent console at chat.olark.com. We'll update here as soon as this is resolved.

Posted May 18, 2022 - 18:45 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted May 18, 2022 - 18:42 EDT

This incident affected: chat.olark.com.