Transcripts sometimes failing to send to CRMs and other integrations

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Apr 09, 2020 - 12:06 PDT

Monitoring

We've released a fix for this issue and transcripts appear to be arriving at the endpoints as expected. We'll keep a close watch on this and update here as necessary.
Posted Apr 09, 2020 - 09:50 PDT

Investigating

We're investigating reports that transcripts are intermittently failing to send to CRMs and other integrations. We'll update here as soon as we know more.
Posted Apr 09, 2020 - 08:57 PDT
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