Issues with Message Delivery

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Oct 27, 2025 - 13:30 PDT

Update

We are continuing to monitor for any further issues.
Posted Oct 27, 2025 - 11:49 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2025 - 11:49 PDT

Identified

We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.
Posted Oct 27, 2025 - 11:38 PDT
This incident affected: Operator messages and Visitor messages.
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