Log in page loading issue

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jul 21, 2021 - 18:05 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 21, 2021 - 17:02 EDT

Identified

Some users are having trouble loading the login page. We've identified the cause of this issue and are working on resolution.

As a workaround in the meaning, clearing your browser cache and cookies should allow users to log in.

We'll update here as soon as we have more information to report.

Posted Jul 21, 2021 - 12:42 EDT

This incident affected: chat.olark.com.