Transcripts issues

Incident Report for Olark Live Chat

Resolved

We believe that the issue with transcripts has been resolved and is now working normally.

Posted Apr 12, 2016 - 17:50 EDT

Monitoring

We have resolved the issue with transcripts and are currently monitoring the situation.

Posted Apr 12, 2016 - 17:09 EDT

Identified

We have identified the issue, and are working on a solution. Thanks for your patience!

Posted Apr 12, 2016 - 12:15 EDT

Update

The issue with transcripts may be affecting those logging into olark.com and chat.olark.com, please do bear with us. We are working on it :-)

Posted Apr 12, 2016 - 09:55 EDT

Investigating

We are currently investigating an issue with transcripts. We are looking into it as fast as we can and will update you as soon as we know more.

Posted Apr 12, 2016 - 09:46 EDT