Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Aug 18, 2020 - 16:05 EDT

Monitoring

We've recovered from the message delivery issues we were experiencing but are continuing to investigate the root cause. We'll update here as we have additional information.

Posted Aug 18, 2020 - 13:37 EDT

Update

We've detected some delays in message delivery and are investigating the cause now. We'll update as soon as we know more.

Posted Aug 18, 2020 - 11:30 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Aug 18, 2020 - 11:26 EDT

This incident affected: Operator messages and Visitor messages.