Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jan 20, 2021 - 18:38 EST

Monitoring

We appear to have recovered from a network issue that was causing chat disconnection and multi-client warnings in the agent console. We'll continue to monitor and update here.

Posted Jan 20, 2021 - 17:06 EST

Update

We're investigating reports of users receiving multiple log-in warnings. We'll update with more information shortly.

Posted Jan 20, 2021 - 16:12 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Jan 20, 2021 - 16:07 EST

This incident affected: chat.olark.com.