Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jan 20, 2021 - 15:38 PST

Monitoring

We appear to have recovered from a network issue that was causing chat disconnection and multi-client warnings in the agent console. We'll continue to monitor and update here.

Posted Jan 20, 2021 - 14:06 PST

Update

We're investigating reports of users receiving multiple log-in warnings. We'll update with more information shortly.

Posted Jan 20, 2021 - 13:12 PST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Jan 20, 2021 - 13:07 PST

This incident affected: chat.olark.com.