Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Apr 07, 2025 - 15:20 PDT

Monitoring

A fix has been implemented and we're back to normal message delivery times. Agents can resume using the service as normal. We'll continue to monitor closely and post updates here.

Posted Apr 07, 2025 - 14:07 PDT

Update

We're investigating reports of delayed message delivery and will update here as soon as we know more.

Posted Apr 07, 2025 - 13:53 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Apr 07, 2025 - 13:51 PDT

This incident affected: Operator messages and Visitor messages.