Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Mar 24, 2021 - 12:46 EDT

Monitoring

We've recovered from the earlier issue but will continue to monitor closely.

Posted Mar 24, 2021 - 11:47 EDT

Identified

We've identified the cause of this issue and resolution is underway.

Posted Mar 24, 2021 - 11:39 EDT

Update

We are receiving reports that some agents are unable to log in and issues with chatbox statuses. We're investigating now and will update as soon as we know more.

Posted Mar 24, 2021 - 11:00 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Mar 24, 2021 - 10:49 EDT

This incident affected: Chatbox.