We've recovered from the earlier issue but will continue to monitor closely.
Posted Mar 24, 2021 - 11:47 EDT
Identified
We've identified the cause of this issue and resolution is underway.
Posted Mar 24, 2021 - 11:39 EDT
Update
We are receiving reports that some agents are unable to log in and issues with chatbox statuses. We're investigating now and will update as soon as we know more.
Posted Mar 24, 2021 - 11:00 EDT
Investigating
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.