We've detected an issue with Transcripts

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Oct 18, 2022 - 14:36 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2022 - 13:48 PDT

Investigating

We are currently investigating reports that transcripts are not loading and chats are interrupted in the Beta agent app. We'll update here as soon as we know more.

Posted Oct 18, 2022 - 12:46 PDT

This incident affected: Transcripts and Beta Olark Agent Console (app.olark.com).