Issues Detected

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Oct 13, 2022 - 13:16 EDT

Monitoring

A fix has been implemented and we're monitoring the results.

Posted Oct 13, 2022 - 12:44 EDT

Investigating

We're investigating reports of transcripts not load and slowness in our Beta agent console. We'll update here as soon as we know more.

Posted Oct 13, 2022 - 12:37 EDT

This incident affected: Transcripts and Beta Olark Agent Console (app.olark.com).