Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Feb 19, 2026 - 09:16 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 19, 2026 - 08:11 PST

Identified

We've identified the cause of messages but appearing in the agent console and are implementing a fix now.
Posted Feb 19, 2026 - 08:00 PST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Feb 19, 2026 - 07:23 PST