Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted May 23, 2024 - 23:06 EDT

Monitoring

A fix has been implemented and systems are returning to normal. We'll continue to monitor closely.

Posted May 23, 2024 - 22:07 EDT

Update

We're investigating issues with the new agent app (app.olark.com) and chatbots. We'll update here as soon as we know more

Posted May 23, 2024 - 22:02 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted May 23, 2024 - 21:52 EDT

This incident affected: Beta Olark Agent Console (app.olark.com) and Olark Copilot Automation Bots.