Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Jan 29, 2025 - 10:21 PST

Monitoring

A fix has been implemented and we're monitoring the results.
Posted Jan 29, 2025 - 09:11 PST

Identified

We detected some issues with agent presence and have taken steps to resolve. We'll update here as we know more.
Posted Jan 29, 2025 - 07:19 PST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Jan 29, 2025 - 07:06 PST