Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Mar 25, 2020 - 20:58 EDT

Monitoring

We've recovered from what appears to have been a network blip and chat is functioning as expected. We'll continue to monitor and make updates as necessary.

Posted Mar 25, 2020 - 18:10 EDT

Update

We've detected some issues with chat message delivery and other chat functionality. We're investigating now and will update as soon as we know more.

Posted Mar 25, 2020 - 17:40 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Mar 25, 2020 - 17:36 EDT

This incident affected: Operator messages and Visitor details.