Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Dec 15, 2021 - 12:24 EST

Monitoring

Looks like the outage has cleared and things are returning to normal. We'll continue to monitor closely.

Posted Dec 15, 2021 - 11:27 EST

Update

It looks like we may be affected by a widespread provider outage. We'll continue to monitor and update as things change.

Posted Dec 15, 2021 - 11:02 EST

Update

We're investigating some slowness when connecting to the agent console and sending messages. We'll update here as soon as we know more.

Posted Dec 15, 2021 - 10:42 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Dec 15, 2021 - 10:39 EST

This incident affected: chat.olark.com, Operator messages, and Visitor messages.