Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Dec 15, 2021 - 09:24 PST

Monitoring

Looks like the outage has cleared and things are returning to normal. We'll continue to monitor closely.
Posted Dec 15, 2021 - 08:27 PST

Update

It looks like we may be affected by a widespread provider outage. We'll continue to monitor and update as things change.
Posted Dec 15, 2021 - 08:02 PST

Update

We're investigating some slowness when connecting to the agent console and sending messages. We'll update here as soon as we know more.
Posted Dec 15, 2021 - 07:42 PST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Dec 15, 2021 - 07:39 PST
This incident affected: chat.olark.com, Operator messages, and Visitor messages.
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