Intermittent issues loading olark.com

Incident Report for Olark Live Chat

Postmortem

On Thursday, 6/24/21, we were subjected to an attempted distributed denial of service attack attempt. This attempt took some of our website pages offline intermittently.

We’ve updated our tooling to automatically detect and prevent attack attempts from affecting our systems going forward.

Posted Jun 25, 2021 - 13:50 EDT

Resolved

This incident has been resolved.

Posted Jun 25, 2021 - 00:47 EDT

Monitoring

We've implemented a fix for the issue that was causing olark.com to load intermittently. You should be able to access olark.com pages now as expected. We'll continue to monitor closely.

Posted Jun 24, 2021 - 21:27 EDT

Identified

We've identified the root of the issue causing olark.com to load intermittently and are working to implement a fix. We'll continue to update here as things change.

Posted Jun 24, 2021 - 20:54 EDT

Update

We are continuing to investigate the cause of olark.com pages loading intermittently.

Posted Jun 24, 2021 - 19:56 EDT

Investigating

We are currently investigating this issue.

Posted Jun 24, 2021 - 17:07 EDT

This incident affected: chat.olark.com and Website.