Intermittent issues loading
Incident Report for Olark Live Chat

On Thursday, 6/24/21, we were subjected to an attempted distributed denial of service attack attempt. This attempt took some of our website pages offline intermittently.

We’ve updated our tooling to automatically detect and prevent attack attempts from affecting our systems going forward.

Posted Jun 25, 2021 - 13:50 EDT

This incident has been resolved.
Posted Jun 25, 2021 - 00:47 EDT
We've implemented a fix for the issue that was causing to load intermittently. You should be able to access pages now as expected. We'll continue to monitor closely.
Posted Jun 24, 2021 - 21:27 EDT
We've identified the root of the issue causing to load intermittently and are working to implement a fix. We'll continue to update here as things change.
Posted Jun 24, 2021 - 20:54 EDT
We are continuing to investigate the cause of pages loading intermittently.
Posted Jun 24, 2021 - 19:56 EDT
We are currently investigating this issue.
Posted Jun 24, 2021 - 17:07 EDT
This incident affected: and Website.