Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Mar 09, 2026 - 10:10 PDT

Monitoring

Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.

Posted Mar 09, 2026 - 09:44 PDT

Identified

We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.

Posted Mar 09, 2026 - 08:26 PDT

Update

We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.

Posted Mar 09, 2026 - 07:16 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Mar 09, 2026 - 07:02 PDT

This incident affected: Chatbox, Operator messages, and Visitor messages.