Transcripts timing out

Incident Report for Olark Live Chat

Resolved

Our engineers resolved the issue with the transcripts page. You should be able to access transcripts with no issue. Thanks for your patience.

Posted Oct 16, 2017 - 16:30 EDT

Identified

Some customers have reported not being able to load the transcripts page. Our engineering team is aware of the issue and is working to resolve it as soon as possible. Thanks for the patience!

Posted Oct 16, 2017 - 13:46 EDT