Incident Alerted

Incident Report for Olark Live Chat

Resolved

We're continuing to monitor closely and are confident that service has been restored. We'll update with a full post-incident recap here soon.

Posted Oct 21, 2024 - 17:33 EDT

Monitoring

We've implemented a fix and are seeing messages delivered successfully. We'll continue to monitor closely and update here.

Posted Oct 21, 2024 - 12:19 EDT

Identified

We've identified the cause of agent and visitor messages failing to be delivered and are implementing a fix.

Posted Oct 21, 2024 - 11:53 EDT

Update

We're continuing to investigate the cause of messages not being delivered between agents and visitors. We'll continue to update here.

Posted Oct 21, 2024 - 11:44 EDT

Update

We're investigating reports that visitor and agent messages aren't being delivered. We'll update here as soon as we know more.

Posted Oct 21, 2024 - 10:39 EDT

Investigating

We are currently investigating this issue.

Posted Oct 21, 2024 - 10:19 EDT

This incident affected: Operator messages and Visitor messages.