Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Apr 10, 2020 - 13:12 EDT

Monitoring

Looks like we've recovered from a brief network interruption and presence changes are working as expected. We'll continue to monitor and update here if necessary.

Posted Apr 10, 2020 - 12:30 EDT

Update

We've had several reports of issues with agents setting online, offline, and away. We're investigating the cause of this issue and will update as soon as we know more.

Posted Apr 10, 2020 - 12:04 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Apr 10, 2020 - 11:56 EDT