Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jan 18, 2024 - 21:19 EST

Monitoring

We've identified and taken steps to mitigate the cause of the issues we were seeing. We'll continue to monitor closely.

Posted Jan 18, 2024 - 18:01 EST

Update

We are continuing to investigate this issue.

Posted Jan 18, 2024 - 17:53 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Jan 18, 2024 - 17:46 EST

This incident affected: Chatbox, Operator messages, and Visitor messages.