Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Aug 07, 2019 - 14:50 PDT

Monitoring

We've recovered from the issue that was affecting message delivery and transcripts loading but are continuing to monitor closely.
Posted Aug 07, 2019 - 12:31 PDT

Update

We've detected some issues with message delivery and transcript loading. We're investigating and will update as soon as we know more.
Posted Aug 07, 2019 - 11:47 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Aug 07, 2019 - 11:38 PDT
This incident affected: Transcripts and Visitor messages.