Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Aug 07, 2019 - 17:50 EDT

Monitoring

We've recovered from the issue that was affecting message delivery and transcripts loading but are continuing to monitor closely.

Posted Aug 07, 2019 - 15:31 EDT

Update

We've detected some issues with message delivery and transcript loading. We're investigating and will update as soon as we know more.

Posted Aug 07, 2019 - 14:47 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Aug 07, 2019 - 14:38 EDT

This incident affected: Transcripts and Visitor messages.