Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Feb 09, 2026 - 11:47 PST

Monitoring

A fix has been implemented and we're monitoring closely.

Posted Feb 09, 2026 - 10:19 PST

Identified

We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.

Posted Feb 09, 2026 - 09:19 PST

Monitoring

Message delivery is stable. We're monitoring closely.

Posted Feb 09, 2026 - 08:31 PST

Update

We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.

Posted Feb 09, 2026 - 08:19 PST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Feb 09, 2026 - 08:18 PST

This incident affected: Modern Olark Agent Console (app.olark.com).