Message delivery

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jun 13, 2019 - 18:21 EDT

Monitoring

We believe we've recovered from the message delivery issue but will continue to monitor.

Posted Jun 13, 2019 - 18:08 EDT

Investigating

We've received some reports of intermittent issues with chat messages being delivered. We're investigating now and will update as soon as we know more.

Posted Jun 13, 2019 - 17:43 EDT

This incident affected: Operator messages and Visitor messages.