Performance Issue

Incident Report for Olark Live Chat

Resolved

This incident has been resolved

Posted Nov 09, 2023 - 19:25 EST

Identified

We continue to see performance issues, including slow loading of visitor, agent, and chat information in our new Olark agent console (app.olark.com).
These issues are related to an upstream service provider. We're working with the service provider to mitigate and we will continue to update here as information becomes available.

Posted Nov 09, 2023 - 11:43 EST

This incident affected: Beta Olark Agent Console (app.olark.com).