Incident Alerted
Incident Report for Olark Live Chat
Resolved
This incident has been resolved.
Posted Nov 03, 2023 - 13:43 PDT
Monitoring
A fix has been implemented and we're monitoring the results. Agents should be able to resume chat as normal.
Posted Nov 03, 2023 - 10:51 PDT
Update
We're continuing to investigate delayed message delivery and data not loading in the Beta Olark Agent Console (app.olark.com).
Posted Nov 03, 2023 - 10:44 PDT
Update
We're investigating reports of delayed message delivery. We'll update here as soon as we know more.
Posted Nov 03, 2023 - 10:36 PDT
Investigating
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Nov 03, 2023 - 10:34 PDT
This incident affected: Operator messages, Visitor messages, and Beta Olark Agent Console (app.olark.com).