Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Nov 03, 2023 - 16:43 EDT

Monitoring

A fix has been implemented and we're monitoring the results. Agents should be able to resume chat as normal.

Posted Nov 03, 2023 - 13:51 EDT

Update

We're continuing to investigate delayed message delivery and data not loading in the Beta Olark Agent Console (app.olark.com).

Posted Nov 03, 2023 - 13:44 EDT

Update

We're investigating reports of delayed message delivery. We'll update here as soon as we know more.

Posted Nov 03, 2023 - 13:36 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Nov 03, 2023 - 13:34 EDT

This incident affected: Operator messages, Visitor messages, and Beta Olark Agent Console (app.olark.com).