Incident Alerted

Incident Report for Olark Live Chat

Resolved

The issue regarding users being unable to login to https://chat.olark.com has been resolved.

Posted May 16, 2026 - 09:09 PDT

Monitoring

An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.

Posted May 16, 2026 - 08:43 PDT

Update

We are continuing to investigate this issue.

Posted May 16, 2026 - 04:33 PDT

Investigating

We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

Posted May 16, 2026 - 04:31 PDT

This incident affected: chat.olark.com.