Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Aug 30, 2023 - 15:54 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 30, 2023 - 12:55 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 30, 2023 - 12:53 PDT

Update

We're investigating reports of chatboxes loading intermittently. We'll update here as soon as we know more.

Posted Aug 30, 2023 - 12:50 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Aug 30, 2023 - 12:47 PDT

This incident affected: Chatbox.