Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jan 30, 2020 - 17:49 EST

Monitoring

We've identified the root cause of this issue and released a fix. Some users may need to clear their browser cache in order to access transcripts and reports. We'll continue to monitor this closely.

Posted Jan 30, 2020 - 16:08 EST

Investigating

Some customers are having trouble accessing transcripts and dashboards. We're working on identifying and resolving the root cause. In the meantime, clearing your browser cache and reloading the page will restore your view.

Posted Jan 30, 2020 - 13:50 EST