Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Mar 19, 2025 - 15:49 PDT

Monitoring

A fix has been implemented and systems have returned to normal. Agents are free to log in and use the service. We'll continue to monitor closely.
Posted Mar 19, 2025 - 14:16 PDT

Identified

We've identified the cause of the issue with message delivery and working to implement a fix.
Posted Mar 19, 2025 - 13:58 PDT

Update

We're investigating issues with message delivery. We'll update here as soon as we know more.
Posted Mar 19, 2025 - 13:44 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Mar 19, 2025 - 13:41 PDT
This incident affected: Operator messages and Visitor messages.
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