Identified - Unfortunately, we're seeing an elevated rate of unexpected agent disconnects in Olark Classic. We're continuing to work on a resolution for is as our highest priority.
In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
May 15, 2025 - 10:58 PDT
In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
May 15, 2025 - 10:58 PDT
Monitoring - Further updates have been deployed and users should see Olark Classic begin to return to normal. We're continuing to monitor closely.
May 14, 2025 - 14:20 PDT
May 14, 2025 - 14:20 PDT
Update - Changes we implemented yesterday appear to have slowed the instance of disconnection but we are still seeing unexpected disconnections from Olark Classic. Resolution of this issue continues to be our top priority.
In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
May 14, 2025 - 08:50 PDT
In the meantime, any teams that would like to utilize our newer agent experience (which is built on a separate platform and not affected by the disconnects issue we're seeing in Olark Classic) are encouraged to have an admin reach out to our support team (support@olark.com) and we'll facilitate.
May 14, 2025 - 08:50 PDT
Update - We've deployed a fix for the periodic agent disconnects in Olark Classic and are monitoring the result closely.
May 13, 2025 - 15:30 PDT
May 13, 2025 - 15:30 PDT
Update - We are continuing to work on a resolution for the unexpected agent disconnects in Olark Classic.
May 13, 2025 - 07:48 PDT
May 13, 2025 - 07:48 PDT
Update - We are continuing to work on a fix for this issue.
May 12, 2025 - 16:00 PDT
May 12, 2025 - 16:00 PDT
Update - We're continuing to work on a fix for the Classic Olark (chat.olark.com) agent disconnects issue. We'll keep updating here.
May 12, 2025 - 14:57 PDT
May 12, 2025 - 14:57 PDT
Update - We're continuing to work on a fix for the cause of the Olark Classic agent disconnects.
May 12, 2025 - 12:05 PDT
May 12, 2025 - 12:05 PDT
Identified - We believe we've identified the cause of the Olark Classic agent disconnects and are implementing a fix.
May 12, 2025 - 11:09 PDT
May 12, 2025 - 11:09 PDT
Update - We are continuing to investigate this issue.
May 12, 2025 - 10:38 PDT
May 12, 2025 - 10:38 PDT
Update - We're continuing to investigate reports of agents being disconnected from Classic chat (chat.olark.com) unexpectedly.
May 12, 2025 - 09:13 PDT
May 12, 2025 - 09:13 PDT
Update - We're investigating reports of agents being disconnected from chat unexpectedly. We'll update here as we have additional information.
May 12, 2025 - 08:15 PDT
May 12, 2025 - 08:15 PDT
Investigating - We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
May 12, 2025 - 08:03 PDT
May 12, 2025 - 08:03 PDT
chat.olark.com
?
Degraded Performance
Chatbox
?
Operational
Website
?
Operational
API
?
Operational
File Upload hosting server
Operational
Integrations
?
Operational
Jabber servers
?
Operational
Operator messages
?
Operational
Transcripts
Operational
Visitor messages
?
Operational
Visitor details
?
Operational
Beta Olark Agent Console (app.olark.com)
?
Operational
Payment provider
?
Operational
Slack Integration
Operational
Slack Connections
Operational
Slack Login/SSO
Operational
Slack Notifications
Operational
Slack Messaging
Operational
SendGrid SMTP
Operational
Help Scout Help Desk API
Operational
Desk API
Operational
Cobrowsing
?
Operational
Email reports
Operational
Olark Mobile App (BETA)
?
Operational
Olark Copilot Automation Bots
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.