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We'll update the status here when the maintenance is complete.","created_at":"2026-08-03T09:50:58.154-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-03T09:50:58.154-07:00","display_at":"2026-08-03T09:50:58.154-07:00","deliver_notifications":true,"tweet_id":null,"id":"vj7cqm9ng1bw","incident_id":"zr1kr3mvny9x","custom_tweet":null,"affected_components":[{"code":"hnnyf7sydwp6","name":"chat.olark.com","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"chat.olark.com","created_at":"2015-03-25T07:43:59.549-07:00","updated_at":"2026-08-22T22:45:07.192-07:00","position":1,"description":"The web-based Olark Chat console","showcase":true,"start_date":null,"id":"hnnyf7sydwp6","page_id":"ch35l9p6dzhj","group_id":null}]},{"name":"Bot and chat interruption","status":"resolved","created_at":"2026-08-05T14:02:23.428-07:00","updated_at":"2026-08-05T16:00:48.995-07:00","monitoring_at":"2026-08-05T15:03:54.683-07:00","resolved_at":"2026-08-05T16:00:48.982-07:00","impact":"major","shortlink":"https://stspg.io/4sstj3841fxy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-05T14:02:23.421-07:00","reminder_intervals":null,"id":"6cgkxw4ghd47","page_id":"ch35l9p6dzhj","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-05T16:00:48.982-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T16:00:48.982-07:00","display_at":"2026-08-05T16:00:48.982-07:00","deliver_notifications":true,"tweet_id":null,"id":"z627ppkxnvmw","incident_id":"6cgkxw4ghd47","custom_tweet":null,"affected_components":[{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"operational"},{"code":"5y6j57f2wzxl","name":"Operator messages","old_status":"operational","new_status":"operational"},{"code":"dc5pwq1vg2wx","name":"Olark Bots","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"System have recovered. 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We'll update here as we know more.","created_at":"2026-08-05T14:02:23.499-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T14:02:23.499-07:00","display_at":"2026-08-05T14:02:23.499-07:00","deliver_notifications":true,"tweet_id":null,"id":"9zzpb632r1lt","incident_id":"6cgkxw4ghd47","custom_tweet":null,"affected_components":[{"code":"dc5pwq1vg2wx","name":"Olark Bots","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Operator messages","created_at":"2015-01-06T07:17:37.877-08:00","updated_at":"2026-08-05T15:03:54.630-07:00","position":9,"description":"Messages sent from operators to visitors","showcase":true,"start_date":null,"id":"5y6j57f2wzxl","page_id":"ch35l9p6dzhj","group_id":null},{"status":"operational","name":"Visitor messages","created_at":"2015-01-06T07:17:24.767-08:00","updated_at":"2026-08-05T15:03:54.646-07:00","position":11,"description":"Messages sent from visitors to operators","showcase":true,"start_date":null,"id":"rgqyr5m3vvqn","page_id":"ch35l9p6dzhj","group_id":null},{"status":"operational","name":"Olark Bots","created_at":"2022-08-26T15:04:38.929-07:00","updated_at":"2026-08-05T15:03:54.659-07:00","position":25,"description":null,"showcase":false,"start_date":"2022-08-25T00:00:00.000-07:00","id":"dc5pwq1vg2wx","page_id":"ch35l9p6dzhj","group_id":null}]},{"name":"Incident Alerted","status":"resolved","created_at":"2026-05-16T04:31:10.998-07:00","updated_at":"2026-05-16T09:09:08.986-07:00","monitoring_at":"2026-05-16T08:43:17.031-07:00","resolved_at":"2026-05-16T09:09:08.966-07:00","impact":"critical","shortlink":"https://stspg.io/1jmxc3qzjths","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-16T04:31:10.992-07:00","reminder_intervals":null,"id":"11k64vyzls1x","page_id":"ch35l9p6dzhj","incident_updates":[{"status":"resolved","body":"The issue regarding users being unable to login to https://chat.olark.com has been resolved.","created_at":"2026-05-16T09:09:08.966-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-16T09:09:08.966-07:00","display_at":"2026-05-16T09:09:08.966-07:00","deliver_notifications":true,"tweet_id":null,"id":"bt3f4np9bx9k","incident_id":"11k64vyzls1x","custom_tweet":null,"affected_components":[{"code":"hnnyf7sydwp6","name":"chat.olark.com","old_status":"major_outage","new_status":"operational"}]},{"status":"monitoring","body":"An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.","created_at":"2026-05-16T08:43:17.031-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-16T08:43:17.031-07:00","display_at":"2026-05-16T08:43:17.031-07:00","deliver_notifications":true,"tweet_id":null,"id":"lcwn4ch583ct","incident_id":"11k64vyzls1x","custom_tweet":null,"affected_components":[{"code":"hnnyf7sydwp6","name":"chat.olark.com","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-05-16T04:33:37.631-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-16T04:33:37.631-07:00","display_at":"2026-05-16T04:33:37.631-07:00","deliver_notifications":true,"tweet_id":null,"id":"1bd0n803wrf8","incident_id":"11k64vyzls1x","custom_tweet":null,"affected_components":[{"code":"hnnyf7sydwp6","name":"chat.olark.com","old_status":"partial_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. 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Please reload your session. We will continue to monitor.","created_at":"2026-04-22T09:45:04.498-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-22T09:45:04.498-07:00","display_at":"2026-04-22T09:45:04.498-07:00","deliver_notifications":true,"tweet_id":null,"id":"fgth4ym5cqn1","incident_id":"wvvsfmgb08vh","custom_tweet":null,"affected_components":[{"code":"xzjnd0fqnj2s","name":"Modern Olark Agent Console (app.olark.com)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.","created_at":"2026-04-22T09:31:42.353-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-22T09:31:42.353-07:00","display_at":"2026-04-22T09:31:42.353-07:00","deliver_notifications":true,"tweet_id":null,"id":"knj6jzkhzw2z","incident_id":"wvvsfmgb08vh","custom_tweet":null,"affected_components":[{"code":"xzjnd0fqnj2s","name":"Modern Olark Agent Console (app.olark.com)","old_status":"major_outage","new_status":"major_outage"}]},{"status":"investigating","body":"We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.","created_at":"2026-04-22T07:25:36.703-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-22T07:25:36.703-07:00","display_at":"2026-04-22T07:25:36.703-07:00","deliver_notifications":true,"tweet_id":null,"id":"1s6xxtlg5ctt","incident_id":"wvvsfmgb08vh","custom_tweet":null,"affected_components":[{"code":"xzjnd0fqnj2s","name":"Modern Olark Agent Console (app.olark.com)","old_status":"operational","new_status":"major_outage"}]},{"status":"investigating","body":"We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.","created_at":"2026-04-22T06:57:27.201-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-04-22T06:57:27.201-07:00","display_at":"2026-04-22T06:57:27.201-07:00","deliver_notifications":true,"tweet_id":null,"id":"f1h0zw5qtc89","incident_id":"wvvsfmgb08vh","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Modern Olark Agent Console (app.olark.com)","created_at":"2022-06-10T09:43:32.217-07:00","updated_at":"2026-05-18T08:03:52.307-07:00","position":2,"description":"app.olark.com","showcase":true,"start_date":"2022-06-09T00:00:00.000-07:00","id":"xzjnd0fqnj2s","page_id":"ch35l9p6dzhj","group_id":null}]},{"name":"Bots and Ai issues","status":"resolved","created_at":"2026-03-26T11:23:16.754-07:00","updated_at":"2026-03-26T12:47:18.602-07:00","monitoring_at":"2026-03-26T12:36:05.208-07:00","resolved_at":"2026-03-26T12:47:18.587-07:00","impact":"minor","shortlink":"https://stspg.io/d01hlwbgql4r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-26T11:23:16.744-07:00","reminder_intervals":null,"id":"nn3g80gs1m11","page_id":"ch35l9p6dzhj","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-26T12:47:18.587-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-26T12:47:18.587-07:00","display_at":"2026-03-26T12:47:18.587-07:00","deliver_notifications":true,"tweet_id":null,"id":"41207djkyym2","incident_id":"nn3g80gs1m11","custom_tweet":null,"affected_components":[{"code":"dc5pwq1vg2wx","name":"Olark Bots","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-03-26T12:36:05.208-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-26T12:36:05.208-07:00","display_at":"2026-03-26T12:36:05.208-07:00","deliver_notifications":true,"tweet_id":null,"id":"2wqzmlr9v9kv","incident_id":"nn3g80gs1m11","custom_tweet":null,"affected_components":[{"code":"dc5pwq1vg2wx","name":"Olark Bots","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.","created_at":"2026-03-26T11:23:16.854-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-26T11:23:16.854-07:00","display_at":"2026-03-26T11:23:16.854-07:00","deliver_notifications":true,"tweet_id":null,"id":"zsvvdlf849vd","incident_id":"nn3g80gs1m11","custom_tweet":null,"affected_components":[{"code":"dc5pwq1vg2wx","name":"Olark Bots","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Olark Bots","created_at":"2022-08-26T15:04:38.929-07:00","updated_at":"2026-08-05T15:03:54.659-07:00","position":25,"description":null,"showcase":false,"start_date":"2022-08-25T00:00:00.000-07:00","id":"dc5pwq1vg2wx","page_id":"ch35l9p6dzhj","group_id":null}]},{"name":"Incident Alerted","status":"resolved","created_at":"2026-03-09T07:02:25.184-07:00","updated_at":"2026-03-09T10:10:40.528-07:00","monitoring_at":"2026-03-09T09:44:51.433-07:00","resolved_at":"2026-03-09T10:10:40.510-07:00","impact":"minor","shortlink":"https://stspg.io/jd32yhfqxm5b","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-09T07:02:25.179-07:00","reminder_intervals":null,"id":"ccsrb13mmcv1","page_id":"ch35l9p6dzhj","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-09T10:10:40.510-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-09T10:10:40.510-07:00","display_at":"2026-03-09T10:10:40.510-07:00","deliver_notifications":true,"tweet_id":null,"id":"qcbngw6s244s","incident_id":"ccsrb13mmcv1","custom_tweet":null,"affected_components":[{"code":"pcmjfq3mxlpm","name":"Chatbox","old_status":"operational","new_status":"operational"},{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"operational"},{"code":"5y6j57f2wzxl","name":"Operator messages","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.","created_at":"2026-03-09T09:44:51.433-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-09T09:44:51.433-07:00","display_at":"2026-03-09T09:44:51.433-07:00","deliver_notifications":true,"tweet_id":null,"id":"cb0l79pbw8pt","incident_id":"ccsrb13mmcv1","custom_tweet":null,"affected_components":[{"code":"pcmjfq3mxlpm","name":"Chatbox","old_status":"degraded_performance","new_status":"operational"},{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"degraded_performance","new_status":"operational"},{"code":"5y6j57f2wzxl","name":"Operator messages","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.","created_at":"2026-03-09T08:26:30.231-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-09T08:26:30.231-07:00","display_at":"2026-03-09T08:26:30.231-07:00","deliver_notifications":true,"tweet_id":null,"id":"xm2fqn5h936v","incident_id":"ccsrb13mmcv1","custom_tweet":null,"affected_components":[{"code":"pcmjfq3mxlpm","name":"Chatbox","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5y6j57f2wzxl","name":"Operator messages","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.","created_at":"2026-03-09T07:16:32.913-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-09T07:16:32.913-07:00","display_at":"2026-03-09T07:16:32.913-07:00","deliver_notifications":true,"tweet_id":null,"id":"lrr92t2wpkdc","incident_id":"ccsrb13mmcv1","custom_tweet":null,"affected_components":[{"code":"pcmjfq3mxlpm","name":"Chatbox","old_status":"operational","new_status":"degraded_performance"},{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"degraded_performance"},{"code":"5y6j57f2wzxl","name":"Operator messages","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.","created_at":"2026-03-09T07:02:25.232-07:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-03-09T07:02:25.232-07:00","display_at":"2026-03-09T07:02:25.232-07:00","deliver_notifications":true,"tweet_id":null,"id":"9f63bpklljjk","incident_id":"ccsrb13mmcv1","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Chatbox","created_at":"2015-01-06T07:15:45.201-08:00","updated_at":"2026-05-18T08:03:52.318-07:00","position":3,"description":"The chat box that appears on your website","showcase":true,"start_date":null,"id":"pcmjfq3mxlpm","page_id":"ch35l9p6dzhj","group_id":null},{"status":"operational","name":"Operator messages","created_at":"2015-01-06T07:17:37.877-08:00","updated_at":"2026-08-05T15:03:54.630-07:00","position":9,"description":"Messages sent from operators to visitors","showcase":true,"start_date":null,"id":"5y6j57f2wzxl","page_id":"ch35l9p6dzhj","group_id":null},{"status":"operational","name":"Visitor messages","created_at":"2015-01-06T07:17:24.767-08:00","updated_at":"2026-08-05T15:03:54.646-07:00","position":11,"description":"Messages sent from visitors to operators","showcase":true,"start_date":null,"id":"rgqyr5m3vvqn","page_id":"ch35l9p6dzhj","group_id":null}]},{"name":"Incident Alerted","status":"resolved","created_at":"2026-02-25T14:23:52.985-08:00","updated_at":"2026-02-25T14:33:06.119-08:00","monitoring_at":null,"resolved_at":"2026-02-25T14:33:06.100-08:00","impact":"major","shortlink":"https://stspg.io/gxp5w954lwk1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-25T14:23:52.981-08:00","reminder_intervals":null,"id":"799xvrsnqwvc","page_id":"ch35l9p6dzhj","incident_updates":[{"status":"resolved","body":"We've recovered from the incident and app.olark.com is now loading as normal.","created_at":"2026-02-25T14:33:06.100-08:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-02-25T14:33:06.100-08:00","display_at":"2026-02-25T14:33:06.100-08:00","deliver_notifications":true,"tweet_id":null,"id":"cmqzs51h773d","incident_id":"799xvrsnqwvc","custom_tweet":null,"affected_components":[{"code":"xzjnd0fqnj2s","name":"Modern Olark Agent Console (app.olark.com)","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update.","created_at":"2026-02-25T14:28:06.920-08:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-02-25T14:28:06.920-08:00","display_at":"2026-02-25T14:28:06.920-08:00","deliver_notifications":true,"tweet_id":null,"id":"0n2dml6x427q","incident_id":"799xvrsnqwvc","custom_tweet":null,"affected_components":[{"code":"xzjnd0fqnj2s","name":"Modern Olark Agent Console (app.olark.com)","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.","created_at":"2026-02-25T14:23:53.025-08:00","wants_twitter_update":true,"twitter_updated_at":null,"updated_at":"2026-02-25T14:23:53.025-08:00","display_at":"2026-02-25T14:23:53.025-08:00","deliver_notifications":true,"tweet_id":null,"id":"mhs25w9wrkzc","incident_id":"799xvrsnqwvc","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Modern Olark Agent Console (app.olark.com)","created_at":"2022-06-10T09:43:32.217-07:00","updated_at":"2026-05-18T08:03:52.307-07:00","position":2,"description":"app.olark.com","showcase":true,"start_date":"2022-06-09T00:00:00.000-07:00","id":"xzjnd0fqnj2s","page_id":"ch35l9p6dzhj","group_id":null}]},{"name":"Incident Alerted","status":"resolved","created_at":"2026-02-19T10:24:13.382-08:00","updated_at":"2026-02-19T14:09:48.721-08:00","monitoring_at":"2026-02-19T11:45:12.018-08:00","resolved_at":"2026-02-19T14:09:48.402-08:00","impact":"minor","shortlink":"https://stspg.io/4jbmlh41p909","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-19T10:24:13.378-08:00","reminder_intervals":null,"id":"rg6mtfv3h4w8","page_id":"ch35l9p6dzhj","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-02-19T14:09:48.402-08:00","wants_twitter_update":true,"twitter_updated_at":"2026-02-19T14:09:48.715-08:00","updated_at":"2026-02-19T14:09:48.716-08:00","display_at":"2026-02-19T14:09:48.402-08:00","deliver_notifications":true,"tweet_id":2024607376435990597,"id":"yqt7c55s7p65","incident_id":"rg6mtfv3h4w8","custom_tweet":null,"affected_components":[{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-02-19T12:51:27.427-08:00","wants_twitter_update":true,"twitter_updated_at":"2026-02-19T12:51:27.703-08:00","updated_at":"2026-02-19T12:51:27.704-08:00","display_at":"2026-02-19T12:51:27.427-08:00","deliver_notifications":true,"tweet_id":2024587658971009068,"id":"cnzlcfqh3lf5","incident_id":"rg6mtfv3h4w8","custom_tweet":null,"affected_components":[{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.","created_at":"2026-02-19T12:24:15.099-08:00","wants_twitter_update":true,"twitter_updated_at":"2026-02-19T12:24:15.393-08:00","updated_at":"2026-02-19T12:24:15.394-08:00","display_at":"2026-02-19T12:24:15.099-08:00","deliver_notifications":true,"tweet_id":2024580812520444385,"id":"zvbj86lw2cm8","incident_id":"rg6mtfv3h4w8","custom_tweet":null,"affected_components":[{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-02-19T11:45:12.018-08:00","wants_twitter_update":true,"twitter_updated_at":"2026-02-19T11:45:12.337-08:00","updated_at":"2026-02-19T11:45:12.338-08:00","display_at":"2026-02-19T11:45:12.018-08:00","deliver_notifications":true,"tweet_id":2024570985031356430,"id":"7xjc5mqh8zwj","incident_id":"rg6mtfv3h4w8","custom_tweet":null,"affected_components":[{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-02-19T10:31:06.962-08:00","wants_twitter_update":true,"twitter_updated_at":"2026-02-19T10:31:09.032-08:00","updated_at":"2026-02-19T10:31:09.034-08:00","display_at":"2026-02-19T10:31:06.962-08:00","deliver_notifications":true,"tweet_id":2024552348048355388,"id":"j90ctzk5xlz3","incident_id":"rg6mtfv3h4w8","custom_tweet":null,"affected_components":[{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We're investigating reports that visitor messages are not appearing the agent console.","created_at":"2026-02-19T10:26:16.435-08:00","wants_twitter_update":true,"twitter_updated_at":"2026-02-19T10:26:16.835-08:00","updated_at":"2026-02-19T10:26:16.836-08:00","display_at":"2026-02-19T10:26:16.435-08:00","deliver_notifications":true,"tweet_id":2024551123009536003,"id":"15wx2s2tqlwz","incident_id":"rg6mtfv3h4w8","custom_tweet":null,"affected_components":[{"code":"rgqyr5m3vvqn","name":"Visitor messages","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.","created_at":"2026-02-19T10:24:13.435-08:00","wants_twitter_update":true,"twitter_updated_at":"2026-02-19T10:24:13.831-08:00","updated_at":"2026-02-19T10:24:13.832-08:00","display_at":"2026-02-19T10:24:13.435-08:00","deliver_notifications":true,"tweet_id":2024550607017955441,"id":"krjkz8jrzt88","incident_id":"rg6mtfv3h4w8","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Visitor messages","created_at":"2015-01-06T07:17:24.767-08:00","updated_at":"2026-08-05T15:03:54.646-07:00","position":11,"description":"Messages sent from visitors to operators","showcase":true,"start_date":null,"id":"rgqyr5m3vvqn","page_id":"ch35l9p6dzhj","group_id":null}]}]
}