Agents intermittently being disconnected from the agent console
Incident Report for Olark Live Chat
We have identified the issue and have put out a fix. Agents should not be seeing any disconnects or reconnects any longer.
Posted Apr 21, 2020 - 22:27 EDT
We've received reports of some agents being disconnected and reconnected from the agent console (
We're working on resolution now and will update here as things change.
Posted Apr 21, 2020 - 14:49 EDT
This incident affected: