Chatbox may load slowly or intermittently on some sites

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jul 03, 2019 - 13:55 EDT

Monitoring

Fix has been implemented, chatboxes are loading, and we're continuing to monitor.

Posted Jul 03, 2019 - 11:40 EDT

Identified

We've detected an issue that could cause the chatbox to load slowly or intermittently on some sites. A fix is in the works and we'll update as soon as it's been deployed.

Posted Jul 03, 2019 - 10:45 EDT

This incident affected: Chatbox.